Terms & Conditions

By accessing this web site and/or placing an order you agree to be bound by the terms and conditions set out below. These terms and conditions may be changed without notice and will apply to any subsequent orders received.

1. PRODUCT DETAILS

1.1. We try our hardest to accurately describe all our products listed on this website, however if you need any further information or photos regarding any of our products please contact us.
1.2. Please note that all sizes are approximate and the actual colours may differ slightly due to different monitor settings. Due to the natural run of the print, the design may differ very slightly from the picture on our website.
1.3. Prices are subject to change without notice.
1.4. Products are subject to availability. If a product you have ordered becomes unavailable before we send your confirmation email or due to circumstances beyond our control, we will notify you immediately.

2. PURCHASE OF OUR PRODUCTS

2.1. To purchase any of our products simply select your chosen item(s) and click the "add to cart" button situated by the picture and product description. Your product will be added to the shopping cart. When ready to complete your purchase(s), click the "View Cart" button at the top or bottom right of the shop pages. Click the Checkout button and you will be taken to the secure payment pages.
2.2. Once your order is completed you will be sent a confirmation email, confirming your purchase and indicating expected delivery times. Your confirmation email will be sent no later than within 24 hours of receipt of your order.
2.3. We reserve the right to refuse an order for any reason, including when products become out of stock or where any details, descriptions or prices have been displayed incorrectly. Some of our products are only available to UK residents, including tableware.
2.4. Our acceptance of an order will not be valid until dispatched, at which point a legally binding purchase contract will be made.
2.5. International customers, i.e. customers outside of the United Kingdom, must contact us for a shipping quote prior to placing an order. Delivery costs quoted on our website and shopping cart apply to UK orders only.
2.6. Please help us keep our prices low by reading the product description (e.g. size of artwork) carefully before placing an order, as if you change your mind or wish to cancel a purchase immediately after placing your order, we will still be charged a fee for the transaction by the payment processor.

3. RESPOND TIME TO CUSTOMER QUERIES

Customer enquiries will be responded to within 48 hours.

4. PAYMENT

4.1. Payment can be made by cheque or credit or debit card via WorldPay or PayPal.
4.2. Please note that we only accept payment in Pounds Sterling.
4.3. Goods will be dispatched on successful authorisation or clearance of payment.
4.3.1 Please note that Kandibox cannot control when the card/payment processor processes the payment, i.e. takes payment from a customer's card or bank account.
4.4. Returned cheques will incur the relevant bank charges.

5. DELIVERY

5.1. Depending on the value and size of your order, your artwork will be sent via DHL, Parcelforce or Royal Mail.
5.2. Postage and packaging costs are the buyer’s responsibility unless otherwise stated.
5.3. Any free postage offers apply to orders within the UK mainland only. Postage quoted on this site is for orders within the UK only and includes insurance.
5.4. If you are not present for delivery, a card will be left and you should contact the courier/carrier to arrange redelivery or collection. We regret that we cannot be held responsible for a courier/carrier's failure to leave a delivery card.
5.4.1 If your order is returned to us undelivered we will be happy to arrange redelivery, however the return shipping costs and redelivery costs will be the buyer's responsibility.
5.4.2 If a customer wishes to cancel their order once it has been returned to us undelivered, any postage, return shipping costs and transaction fees will be deducted from the refund issued. Refunds can only be issued up to 30 days after the purchase was made. No refund will be issued on sale or special offer items or items made to order.
5.5. Orders will be sent to the delivery address you have provided when placing the order. If a customer has provided us with incorrect or incomplete delivery details and the order is returned to us undelivered, full return and redelivery costs will be charged to the customer.
5.6. IMPORTANT: When taking delivery of your order, please inspect the item before accepting delivery. If the packaging and/or goods are damaged, please sign to accept but note that the goods are damaged. If an item has been signed for in "Good Condition", we will not be able to process a claim and cannot refund or replace the item(s).
5.7. International customers, please note the following: Free delivery applies to UK orders only. Postage and packaging quoted on our website and shopping cart is for orders within the UK only. International customers MUST contact us prior to ordering to avoid incurring additional delivery charges and to check whether we are able to ship the item internationally.
5.8. Orders will be dispatched upon receiving full payment for the goods and will normally be with you within 3-12 working days* unless otherwise stated. Further information on our delivery times can be found in our Store Guide.
5.9. We regret that we cannot be held liable for delays in shipping caused by the courier/carrier.

*Orders are shipped and delivered Monday – Friday. Delivery times are estimates only and include working days, Monday - Friday, not weekends or public holidays.

6. RETURNS & CANCELLATION POLICY

6.1. We aim to offer complete customer satisfaction and offer a 14 day refund policy on our products**. You may return your item(s) to us unused/unmarked, in their original condition and packaging, including bubble-wrap and the original box, and you will receive a full refund to the value of the product(s). Alternatively, you may choose another design from our collection. The buyer resumes the cost for postage and packaging.
6.2. If you wish to return any undamaged goods, you must contact us in writing within 7 days of delivery and provide us with your contact details and product codes of the goods that you wish to return. After receiving a confirmation email from us with return instructions and the correct return address, please send us the goods and we will refund or exchange your product(s) upon receipt. Please note that the goods must be returned within 14 days of receipt.
6.2.1. We reserve the right to refuse returned items if the item(s) are not in their original and resaleable condition; if they have been returned to us after 14 days of receipt; if the request to return or exchange has been made after the 7-day cooling off period; or if no request for a return or exchange has been made before returning items.
6.2.2. If an item is not returned to us in its original packaging including bubble-wrap and box, or the box has been tampered with/reduced in size, regardless of the number of prints originally sent in that box, we reserve the right to deduct the cost of packaging (£3.00 per box) from the amount we refund to the customer.
6.3. If you wish to return any faulty or damaged goods, you must contact us in writing within 24 hours of delivery.
6.3.1 If your order has been damaged during transit, we must be notified within 24 hours of delivery.
6.3.2 Kandibox will refund any costs incurred in returning faulty or damaged items, or arrange collection via our own courier on an agreed date (Mon-Fri). Please note that only one collection attempt will be made. Damaged items must be returned within 14 days of receipt.
6.3.3 Kandibox will require photographic proof of fault or damage prior to agreeing to pay for any return shipping costs. Failing to supply photographic proof will result in return shipping costs still being the customer's responsibility.
6.3.4 No item(s) will be deemed as faulty or damaged until Kandibox have received photographic proof and deemed the product as damaged.
6.4. Refunds will only be made via the original payment method, up to 30 days after the purchase was made. If a product is returned to us after 30 days, a refund cannot be issued.
6.5. Requests for a return or exchange must be made before returning items.
6.6. Should a customer wish to cancel any order after making payment, cancellation can only be made via the standard Kandibox refund process. If a customer cancels their order with their card provider rather than following our refund policy, the customer will be liable to pay Kandibox the chargeback fee that the card provider charges Kandibox, and an administration fee of £15.00. No fees are charged when the standard refund policy is adhered to. Kandibox takes chargebacks very seriously and where necessary will prosecute offending parties without hesitation.


**Please note that sale items and products made to order are not returnable or refundable. Please note that all our wall hangings, certain canvas collections and canvases by our Commissioned Artists are made to order and therefore not returnable. Size B & C canvas prints are currently made to order sale items.

6. PRIVACY POLICY

We take the privacy of your personal information very seriously and will use your information only in accordance with all applicable UK Data Protection legislation. We will not sell or rent your personally identifiable information or a list of our customers to third parties. Your card details will be handled securely to ensure confidentiality. All card details are encrypted and not stored in our system.